Support desk
Questions before you request? Need help after you submit? We’re here for the details that make travel easier.
Common questions
How do you confirm availability?
We review your preferred date and traveler count, then reply with confirmation details and the next step so you’re never guessing.
Can I request changes after submitting?
Yes. Tell us what you want to adjust in your message (date, timing, traveler details), and we’ll confirm what can be accommodated.
I have accessibility needs—what should I include?
Include specifics like mobility, stroller needs, seating preferences, and any timing constraints. We’ll help you plan the best fit.
What should I bring on the day?
Wear comfortable walking shoes. Bring a light layer, and make sure your phone/camera is ready for stops. We’ll share any additional guidance when confirming.
How to get the fastest answer
When you contact us, the right details help us respond accurately. Use the list below to structure your message.
- Preferred date (or a range)
- Number of travelers
- Any accessibility needs or special circumstances
- Your questions about timing, meeting points, or logistics
Not sure where to start?
Request a tour on the homepage and add your questions in the message box—we’ll reply with guidance tailored to your group.
Request a tour